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Cano Analytics syncs data from your connected sources on configurable schedules so your dashboards and queries always reflect up-to-date information. You choose how frequently each source refreshes — from real-time streaming down to weekly snapshots — and you can trigger a manual sync at any time from the source detail page.

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Refresh Frequency Options

When you set or edit a sync schedule, you can choose from the following refresh intervals:
Real-time streaming is available on the Pro and Enterprise plans only. If you’re on the Starter plan and need lower latency syncs, upgrade your plan or use the Hourly schedule as your most frequent option.

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Configure a Sync Schedule

To set or update the refresh schedule for a connected source:
1

Open Data Sources settings

Navigate to Settings → Data Sources in the Cano Analytics app.
2

Select your source

Click the name of the data source whose schedule you want to configure.
3

Open the edit panel

Click Edit in the top-right corner of the source detail page.
4

Choose a refresh frequency

Under the Refresh Schedule section, select your preferred sync frequency from the dropdown. For Daily or Weekly options, also set the preferred sync time and day.
5

Save your changes

Click Save. The new schedule takes effect immediately — the next sync will run at the next scheduled interval.

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Trigger a Manual Refresh

To sync a source immediately without waiting for the next scheduled run, open the source’s detail page from Settings → Data Sources and click the Sync Now button. Cano kicks off a full sync in the background and updates the Last Synced timestamp when it completes.
Use Sync Now after updating connection credentials or making schema changes to your source, so Cano picks up the latest structure before the next scheduled sync.

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Last Synced Timestamp

The last time a source was successfully synced is displayed on its source detail card under Settings → Data Sources. The card shows:
  • Last Synced — the date and time of the most recent successful sync
  • Next Sync — the scheduled time for the next automatic sync
  • Sync Status — the current state of the source (see table below)

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Sync Status Reference

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Troubleshooting Failed Syncs

If a source shows a Failed status, work through these steps to diagnose the issue:
  1. Check credentials — Open the source’s edit panel and verify that the username, password, or API key is still valid. Credentials can expire or be rotated without notice.
  2. Verify network and firewall rules — Confirm that Cano’s static egress IPs are still allowlisted in your firewall. See Connect a Data Source for the current IP list.
  3. Review sync logs — Click View Logs on the source detail page to see the full error message from the failed sync attempt. Common errors include authentication failures, SSL mismatches, and connection timeouts.
  4. Re-test the connection — After making any changes, click Test Connection to confirm Cano can reach your source before the next scheduled sync.
If a source fails to sync three times in a row, Cano pauses the automatic sync schedule and sends a notification to your workspace admins. Resume syncing by fixing the underlying issue and clicking Resume Schedule on the source detail page.

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Next Steps