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Everything related to your subscription lives in the Billing section of your workspace settings. From here you can see how much of your monthly event quota you have used, switch plans, update your payment method, download invoices, and manage your billing contacts. Only workspace members with the Owner role can make changes to billing; Admins can view billing details but not modify them.

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Plans Overview

Cano Analytics offers four plans designed to grow with your product.
Switch to annual billing and save 20% off the monthly rate on Starter and Pro plans. You can enable annual billing when you upgrade or from Settings → Billing → Subscription.
For custom event volumes, dedicated infrastructure, SAML SSO, or SLA requirements, contact our sales team to discuss an Enterprise plan.

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Upgrading Your Plan

1

Open Billing settings

Navigate to Settings → Billing in your workspace.
2

Click Upgrade

Click the Upgrade button next to your current plan summary.
3

Choose a plan

Review the plan comparison and select the plan that fits your needs. Toggle Annual billing to see the discounted pricing.
4

Enter your payment method

Enter your credit or debit card details. Cano Analytics uses Stripe for secure payment processing — your card details are never stored on Cano’s servers.
5

Confirm the upgrade

Click Confirm Upgrade. Your new plan limits take effect immediately and you are charged a prorated amount for the remainder of the current billing period.

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Monitoring Your Usage

The usage bar at Settings → Billing shows you how many events you have tracked in the current billing period compared to your plan’s monthly limit.
  • The bar updates in near-real time as events are ingested.
  • The current period’s start and end dates are shown beneath the bar.
  • You can also see a breakdown by data source to identify which integration is consuming the most quota.
If you exceed your plan’s monthly event limit, new events are queued rather than dropped, and Cano Analytics sends a warning email to the workspace Owner. Queued events are processed once your next billing period starts or immediately after you upgrade. To avoid any risk of data loss, upgrade your plan before reaching the limit.

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Invoices and Receipts

Cano Analytics generates an invoice at the start of each billing period. To view and download past invoices:
1

Open Billing settings

Go to Settings → Billing.
2

Open the Invoices panel

Click Invoices in the Billing navigation tabs.
3

Download an invoice

Click the Download PDF link next to any invoice in the list. Invoices include a full breakdown of charges, your billing address, and a Stripe payment receipt number for expense reporting.
To update the billing email address or add a company name and VAT/tax ID to future invoices, click Billing Details in the same panel.

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Cancelling Your Subscription

You can cancel your paid subscription at any time by downgrading to the Free plan.
1

Open Billing settings

Navigate to Settings → Billing.
2

Click Manage Plan

Click Manage Plan and select Downgrade to Free.
3

Confirm cancellation

Review the changes — including the reduction in event quota, data sources, and team seats — and click Confirm Downgrade.
Your paid plan remains active until the end of the current billing period. After that, your workspace moves to the Free tier and the following changes apply:
  • Event ingestion is capped at 100K events per month.
  • Data older than 30 days is scheduled for deletion. You have a 14-day grace period to export any data you need before it is permanently removed.
  • Team members beyond the Free plan’s 3-seat limit lose access. The Owner and the two most recently active Admins retain access automatically; you can manually reassign the remaining seats.

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Enterprise Pricing

If your team needs a custom event volume, dedicated infrastructure, advanced security controls, or a committed support SLA, reach out to the Cano Analytics sales team directly. Contact sales →

Workspace Settings

Manage your workspace name, API keys, and data retention settings.

Team & Permissions

Invite teammates and assign roles that match your plan’s seat limits.